WORK WITH US

The Conservatory of Flowers is an Equal Opportunity Employer. People of color, women, military veterans and members of the LGBTQ community are strongly encouraged to apply.

The following positions are currently available:

+ Guest Services Manager

Hours: 40 hours per week, Tuesday-Sunday
Status: Non-exempt
Benefits: Benefits Offered

POSITION SUMMARY: The Guest Services Manager at the Conservatory of Flowers reports directly to the Director of Operations and Administration and is responsible for managing the gift shop, guest services team and daily operations. This position is expected to work closely with all other COF departments. Their primary focus will be assisting with guest services management and maintaining the gift shop. This person is expected to provide exemplary customer service through on-site interaction, e-mails, and phone calls.

Primary Duties

  • Managing and motivating the entire Guest Services team. Achieve job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Responsible for increasing annual revenue goals year over year by curating a diverse and irresistible product line, maximizing sales during Conservatory events, and working with staff to create a memorable retail experience for the Conservatory gift shop
  • Touring the sales floor regularly, talking to staff and customers and identifying or resolving urgent issues, as well as thinking ahead for all operations to minimize urgent issues.
  • Plan and implement a break schedule for all staff and management that does not interfere with the smooth running of daily operations.
  • Ensure the highest levels of customers’ satisfaction through delivery of a platinum level service and by responding to customer needs in a prompt and professional manner.
  • Train new Guest Services team members in position procedures and department policies.
  • Maintain outstanding conditions and visual standards of work stations by initiating, coordinating and enforcing daily upkeep, cleanliness standards and tasks.
  • Prepare accurate daily bank deposits
  • Maintain outstanding communication with the Director of Operations and Administration to ensure the smooth running of the operations department.
  • Provide overall support to other Conservatory departments as needed.

Additional Duties

  • Plan and lead the daily Guest Services team morning huddle to ensure updates and new policies reach all team members, as well as creating a level of excitement and engagement among all staff. Ensure smooth roll-out of new departmental projects.
  • Implements and follows the procedure of closing and re-opening galleries in coordination with the Horticultural department in the case of gallery closures.
  • Anticipates and directs staff with on-the-floor tasks.
  • Ensures that all staff weekly chores are completed on schedule
  • Create reports on gift shop sales and merchandise performance
  • Managing and motivating the entire Guest Services team in gift shop hosting and sales. Achieve job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Sourcing new products for the gift shop
  • Maintain an accurate inventory of all gift shop products
  • Maintain the gift shop back stock
  • Maintain and care for gift shop plant stock

HOURS

  • 40 hours per week, Tuesday – Saturday
  • Must be available on weekends and evenings

REQUIREMENTS

  • 1-3 years of customer service or retail experience
  • 1-3 years of staff management experience
  • Strong verbal and written communication skills
  • Effective leadership and the ability to motivate personnel to perform according to their maximum capacity
  • The ability to plan and prioritize workloads and delegate accordingly
  • Customer focus
  • The ability to multi-task and work under pressure
  • Ability to lift 50lbs
  • Sense of humor

To apply, send cover letter and resume to info(at)sfcof.org.

+ Guest Services Representative

Hours: 29 hours a week
Position Category: Part time, Non-exempt
Reports to: Director of Operations and Guest Services Manager

POSITION SUMMARY:
As an employee of San Francisco Parks Alliance and under the direction of the Guest Services Manager and the Assistant Guest Services Manager, the guest services staff facilitate ticket booth, gift shop and sales with the operations department and perform all the assigned duties listed below.

PRIMARY DUTIES:

  • Handle visitor ticket and gift shop sales in a professional and friendly manner, making the most of each interaction with genuine enthusiasm.
  • Field visitor inquiries regarding the Conservatory of Flowers and its products for sale as well as general park questions in a friendly and helpful manner.
  • Build and maintain knowledge of products for sale at the Conservatory of Flowers.
  • Be able to independently run each unique point of sale location at the Conservatory of Flowers
  • Process all cash and credit card sales correctly including proper use of Square point of sale system.
  • Tabulate, balance and reconcile daily shift drawer.
  • Assist with flow of visitors into the Conservatory of Flowers including crowd control.
  • Follow COF safety rules, exercises and carry out all emergency procedures.
  • Assist with daily set up/breakdown, including cleaning, some heavy lifting, and occasional event set up.
  • Attend staff meetings/training sessions scheduled by the Operations Director.
  • Work cooperatively with other SFPA and Recreation & Parks staff and volunteers.
  • Practice communication and follow-through by properly utilizing Google Calendar, Salesforce and Group Me messaging systems.
  • Perform side duties as assigned to support other COF departments.

QUALIFICATIONS:

  • Be available to work at least 3 shifts per week (average 20.25 hours per week.)
  • Be willing and able to work in warm temperatures that may rise above 80 degrees.
  • Be willing and able to stand for 3 or more hours
  • Be available to work on both Saturdays and Sundays.
  • Have a strong desire to work with the public, including (but not limited to) children, seniors and tourists.
  • Be able to stay calm and professional under pressure.
  • Be able to switch projects/tasks at a moment’s notice.
  • Be willing to ask for help when you need it!
  • Have a genuine, positive attitude and a sense of humor.

To apply, send cover letter and resume to info(at)sfcof.org.

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VISIT US

Whether you’re a native San Franciscan, a visitor from another side of the world, or a classroom of budding botanists, the Conservatory of Flowers offers an intimate up-close experience with rare and endangered plants unlike any other. Come see what treasures await you!

Golden Gate Park | 100 John F. Kennedy Drive | San Francisco, CA 94118| 415-831-2090